Privacy Policy

Last Updated: October 16, 2025

Your privacy is extremely important to Air Care. This Privacy Policy explains how Air Care, located in Eucha, OK, collects, uses, shares, and protects your personal information when you use our website, schedule services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Data").

A. Information You Provide Directly

When you request a quote, submit a contact form, or schedule a service, you may provide us with the following:

• Contact Information: Name, email address, phone number.

• Service Information: Your service address, details about the HVAC issue, requested appointment time.

• Payment Information: If you pay for service online, payment details are processed securely by third-party payment processors and are not stored directly by us.

B. Information Collected Through Third-Party Tools

We use professional scheduling and business management software to deliver our services.

• Service Management: We use Housecall Pro (or similar scheduling software) to manage appointments, billing, and technician dispatch. Data submitted through our booking bar (name, address, service request) is shared with this provider to fulfill your request.

• Website Usage Data: We collect general data about how you interact with our website via Wix Analytics and potentially Google Analytics. This may include your IP address, browser type, device type, pages visited, and the duration of your visit.

2. How We Use Your Information

We use the Personal Data we collect for the following essential purposes:

• To Provide Services: To schedule and fulfill your HVAC repair, installation, or maintenance request.

• Communication: To send appointment confirmations, service updates, invoices, and follow-up communication related to your service history.

• Improving Our Service: To analyze website usage and customer feedback, helping us improve our website, service offerings, and efficiency.

• Marketing: To send you updates, promotions, and information about the Comfort Care Membership if you have opted in to receive marketing communications.

3. Sharing and Disclosure of Information

We do not sell your personal information. We only share data with necessary third parties under the following circumstances:

• Service Providers: We share necessary operational data (name, address, phone, service request) with Housecall Pro and our payment processors to perform core business functions (scheduling, dispatch, and payment processing). These parties are bound by their own privacy obligations to protect your data.

• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement commercially acceptable security measures designed to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Rights

You have the right to:

• Access: Request a copy of the Personal Data we hold about you.

• Correction: Request that we correct any information you believe is inaccurate or incomplete.

• Deletion: Request that we erase your Personal Data, subject to certain legal exceptions (e.g., for record-keeping of paid invoices).

To exercise any of these rights, please contact us using the information in Section 6.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Air Care Email: Jonmark@aircare-ac.com Phone: 918-789-0427